Making a booking
- Do you include airfares in your Package? Can I purchase flights with you?
- Can I book Equipment Rentals without Boots?
- What is included in my Package?
- What is ski-in/ski-out?
- How do I customize my Lift Tickets, Equipment Rentals and Transfers?
- What will I need to ski?
- How do I book for a group of 12 or more people?
- I'm having issues checking out/paying with my credit card
- Can I pay off my package in installments? Do you offer payment plans?
- Do you accept any other forms of payment other than credit card?
- Can I split payment of my ski package among multiple credit cards?
- Can I pay in my country's own currency?
- Can I pay for my entire package upfront?
- Can I use credit card points to pay for my Ski Package?
- I'm specifically looking for a hotel that has a hot tub
- I'd like to make a request to check in early/outside the specified check in hours
- How many beds are in my room, condo or chalet?
- Why are the prices of certain rooms on SnowPak so much lower than the Hotel's official website?
- Which Hotels/Lodging have on-site parking available?
- The room description does not match the pictures of the room
- I'd like to request a certain floor in my Lodging/Hotel
Your booking/itinerary
- Epic Pass: I logged into my Epic account but I don't see my passes?
- Where and how do I pick up my lift tickets or rentals?
- Do I need to bring my kid's birth certificate or proof of age when collecting infant, child or teen tickets?
- I haven't received my Epic Pass by mail yet
- Can I share my Epic Pass or Ikon Pass? Is it transferrable?
- How will you arrange my transfers?
- What Ski Rental company does SnowPak use?
- Is there a Resort Fee?
- How can I check my remaining balance and when my next payment is due?
- Why was I charged the Resort Fee before I checked in?
- How can I pay for my upcoming payment?
- How can I check which credit card I used for my deposit?
- Can I use a different credit card to pay for my next payment?
- I've been charged incorrectly or before payment was due
During your trip
- Where do I pick up my Lift Tickets from?
- Is there an after-hours drop off for my rental skis or snowboard that can be accessed when the rental stores are closed?
- Do I have to wait in line to collect my Lift Tickets at the counter?
- Do I need photo ID when picking up my Rentals?
- What is the latest that I can drop off my Rental Equipment on the return day?
- What services do you provide after my booking and during my trip?
- What is the minimum age to be able to check in?